VoIP telephony is the convergence of innovative technologies with traditional systems to enable more efficient, economical communications for educational and library users. New platforms offer customizable, feature rich web-based functionality and desktop integration features that simplify training while expanding function. Systems today integrate web conferencing and encourage educational institutions to participate at a fraction of the cost of traditional alternatives. VoIP allows for seamless integration of real-time communication services such as IP telephony, instant messaging, presence information, call control, and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, email, SMS and fax).

E-RateForSchools has extensive telephone background and chooses VoIP phone systems that are flexible, feature rich, easy-to-install, easy-to-use, and easy-to-support. Many systems are sold on features and when it comes time to implement, the message shifts to “less is more” due to the complexity of the setup. Our VoIP systems are easy to understand and they include conferencing, call recording, call queues, IVR functionality, voicemail, and many other features in a single all-inclusive solution. Our systems scale up to 400 stations with 75 simultaneous calls per device and they support multiple sites and high availability.

We support the well-established Asterisk framework as a leading telephony platform in enterprise and hosted applications down to small to medium business bundled systems. This e-rate eligible device includes the following benefits:

  • Ease of use

  • Rich, understandable features

  • Flexibility and scalability

  • Handset flexibility (handsets are non-eligible) Polycom, Citel, Cisco…

  • iPhone and Blackberry integration

From our research, testing, and customer feedback, preferred vendors for this solution include: Digium